Refund options

Refund eligibility depends on your ticket type, airline policy, and timing of your request. Flitura displays fare rules before payment and in your confirmation email.

Voluntary cancellation (you cancel)

• Non-refundable tickets — No cash refund; airline may offer credit minus penalties.
• Partially refundable — Refund minus airline penalty and any agency processing fee.
• Fully flexible — Full refund to original payment method if cancelled before deadline.

Involuntary cancellation (airline cancels or major schedule change)

You are typically entitled to a full refund to your original payment method regardless of ticket type, or free rebooking on alternative flights. Contact us with your PNR—we will coordinate with the carrier.

24-hour DOT rule (US bookings)

For flights to/from the United States booked at least 7 days before departure, you may cancel within 24 hours of booking for a full refund if the fare rules allow.

How to request a refund

1. Sign in and open My Bookings.
2. Select the trip and choose Request Refund.
3. Our agents verify airline eligibility and submit the claim.
4. Refunds post in 7–21 business days after airline approval.

Chargebacks

Please contact support before disputing with your bank—we can often resolve issues faster and avoid account restrictions.