Privacy Policy

Flitura ("we," "us") respects your privacy. This policy explains what data we collect, why we use it, and your choices.

1. Information We Collect

Information you provide

• Account details: name, email, phone, password (hashed).
• Booking data: passenger names, dates of birth, loyalty numbers, special requests.
• Payment: card type, last four digits, billing address (full PAN handled by processors).
• Support communications: chat logs, call recordings where permitted, email threads.

Information collected automatically

• Device and browser type, IP address, approximate location.
• Search history, click paths, session duration, referral source.
• Cookies and similar technologies for authentication, analytics, and fraud prevention.

2. How We Use Your Information

• Process bookings, issue tickets, and provide post-ticketing support.
• Send transactional emails (confirmations, schedule changes, receipts).
• Detect fraud, abuse, and security incidents.
• Improve search relevance, pricing display, and site performance.
• Comply with legal obligations (tax, aviation security, law enforcement requests).

3. Sharing and Disclosure

We share data with airlines, GDS providers, payment processors, cloud hosting, customer support tools, and analytics vendors under contractual safeguards. We do not sell personal information for monetary consideration. We may disclose data when required by law or to protect rights and safety.

4. Data Retention

Booking records are retained for at least seven years for regulatory and accounting purposes. Marketing preferences and inactive account data may be deleted sooner upon request where legally permitted.

5. Your Rights

• Access, correction, and deletion requests (subject to legal exceptions).
• Opt out of marketing emails via unsubscribe links.
• California residents: rights under CCPA/CPRA including knowing, deleting, and correcting personal information.
• EEA/UK residents: rights under GDPR including portability, restriction, and objection.

Submit privacy requests at privacy@flitura.com. We respond within 30 days where required by law.

6. International Transfers

Data may be processed in the United States and other countries where our service providers operate. We use standard contractual clauses and comparable safeguards for cross-border transfers.

7. Children

Our services are not directed to children under 16. We do not knowingly collect data from children without parental consent.