Key takeaways
Requesting airport and onboard assistance
Explain whether help is needed for distance, stairs, boarding, transfers, communication, or personal mobility equipment. Ask what the airline can provide and which services require advance notice.
Wheelchairs and mobility aids
Provide device dimensions, weight, battery type, disassembly instructions, and handling points. Photograph the device before handover and attach clear contact and handling information.
- Remove detachable items where appropriate
- Carry essential repair information
- Report damage promptly before leaving the airport
Seating, communication, and service animals
Discuss seating needs, transfer equipment, onboard wheelchair availability, communication format, and service-animal documentation early. Exit-row safety restrictions may apply.
Frequently asked questions
When should assistance be requested?+
As early as practical. Some services or equipment require advance notice even when assistance remains available at the airport.
Can a personal wheelchair travel on the flight?+
Usually, subject to aircraft space, battery, dangerous-goods, size, and handling rules.
Can a companion assist through security?+
Airport and security procedures vary. Request appropriate support from the airline or airport.
Are service animals treated as pets?+
Qualified trained service animals may follow different rules, but eligibility and documentation depend on route and jurisdiction.